Use the following steps to remove a hard drive password that you know. If you do not know your hard drive password,

please contact our Customer Service.


  1. Power your computer off completely.
  2. Press the Power button.
  3. Tap the F2 key for notebooks or Delete key for desktops.
  4. Use the arrow keys on your keyboard to highlight Security or BIOS Security Features tab.
  5. Use the arrow keys to highlight Set HDD Password or Change HDD Password depending on your model.
  6. Press Enter.
  7. Type your current Password, then press Enter.
  8. For the new password leave it blank, then press Enter twice. Press Enter to continue.
  9. Press F10, then Enter to exit and save changes.